Transportation service

Applying for a transportation services permit

You must have a physical disability lasting at least three months which creates significant/particular difficulties travelling by regular public transport to be eligible for a transportation services permit.

 

A lack of public transport is not a valid reason for authorising transportation services. If your nearest bus stop is a long way away, some of the county’s municipalities offer complementary services. Contact your municipality for further information on complementary services.

 

When you have been authorised for transportation services, you will not be given a certificate or card showing that you are entitled to transportation services. All details are registered and saved at the Order Center. However, if requested, you must show ID when using transportation services.

 

The transportation services permit is usually valid for an unlimited number of journeys throughout Örebro County and you pay per journey. You can also travel outside of the county up to 30 km from the county border. The journey must begin or end in Örebro County. If you wish to travel further afield, you can apply for nationwide transportation services.

 

Apply for a transportation services permit

You can apply for a transportation service permit by downloading the application form below. The form is in Swedish. You can also order the application form by contacting our Customer Service.

 

You fill in the application and submit it to us. You may, if necessary, be asked to complete your application with a medical opinion. 

 

Bilden visar en ikon för pdf pdf Application for transportation service permit

Bilden visar en ikon för pdf pdf Application for transportation service permit with special conditions

Bilden visar en ikon för pdf pdf Medical statement regarding Transportation service or Nationwide transportation service (only to be used by a registered doctor)

 

Send the application to: 

Region Örebro län
Färdtjänstenheten
Box 1613
701 16 Örebro

Information about journeys by transportation services

Transportation services are a specially adapted form of public transport. The following applies for a journey by transportation services within Örebro County:

 

  • The minimum fare is SEK 40 for a journey of up to 15 km. The maximum fare is SEK 125.
  • You may have to travel with other passengers, which means you may be asked to travel before or after your requested departure time.
  • The times you can travel are weekdays 05:30-24:00 and up to 02:00 on Friday and Saturday nights.
  • You will find out when the vehicle is scheduled to arrive when you book. Depending on traffic conditions and vehicle availability, the vehicle may arrive up to 10 minutes after the booked time.
  • Vehicle availability is best on standard weekdays 10:00-14:00, so we recommend booking your journey within these times if possible.

 

Attendant and co-passenger

You may bring one attendant and one co-passenger with you. The attendant and co-passenger must get on and off at the same place as you. The attendant travels free of charge and the co-passenger pays the same fare as you. 

 

Special requirements during the journey

If you have any special requirements for using transportation services, such as requiring a front seat, you can apply for this at the Transportation Services Unit. There is also the option for help being lifted, subject to a special test. Contact our transportation services assessor for further information

 

Örebro Municipality

If you are registered in Örebro Municipality, the municipality offers a cost ceiling. To find out more about this cost ceiling, contact the Transportation Services Unit.

Drivers for our transportation services

We certify all of our transportation services drivers. The driver certification is a programme developed by the Swedish Public Transport Association, and applies throughout Sweden. 

 

The programme gives drivers knowledge about different customers’ needs and how they should treat passengers with respect and empathy. Drivers also learn which rules, laws and procedures apply in Örebro County. 

 

The aim of the certification is to ensure that customers meet a pleasant driver who provides the level of service they need for a safe, secure journey, and to improve the quality of special transportation services.

Booking a journey using transportation services

To book your journey, phone the Order Center. Book your journey in plenty of time, preferably the day before. Specialist vehicles should be booked the standard weekday before you want to travel, 08:00-16:00. Remember to cancel the journey if you are unable to travel for any reason.

 

When booking, you must state if you want to travel with a specific aid such as a wheelchair, walking frame or mobility scooter, for example. Also say if you will be accompanied on the journey by an attendant. 

Nationwide transportation services

If you want to make a journey of more than 30 km beyond the Örebro County border, you can apply for nationwide transportation services. To do this send an application form to the Transportation Services Unit, ideally 14 days before the requested travel day. Ahead of major holidays when a lot of people want to travel, such as the Christmas holidays, the deadline for applications is earlier.

 

You can obtain a permit for nationwide transportation services if you have a physical disability that means you are unable to travel by regular public transport on normal fares.

 

The journey may take different forms:

 

  • Second class by train with an attendant
  • First class by train
  • Regular bus, boat or air services
  • Taxi or special vehicle

 

You can apply for a nationwide transportation service in writing by printing and filling in this form:

 

 Bilden visar en ikon för pdf pdf Apply for nationwide transportation

 Bilden visar en ikon för pdf pdf Medical statement regarding Transportation service or Nationwide transportation service (only to be used by a registered doctor)

 

Send it to:

Region Örebro län
Färdtjänstenheten
Box 1613
701 16 Örebro

Travelling to work or day care

If you are a transportation services customer and need to travel to and from work, studies or a commissioned assignment, you can apply for a monthly pass. Send your application to the Transportation Services Unit.

 

If you would like to apply for a monthly card for travel to and from day care, contact your healthcare provider for assistance with the application. These trips are paid and granted by the respective municipality.

 

When you apply to the Transportation Services Unit for a monthly pass, you pay for your journeys by invoice rather than in the vehicle. The cost for a monthly transportation services pass is the same as the price of a season ticket for regular services on the same route. Find out more about season ticket prices here.

 

Apply for a monthly pass


Print out and use the form that fits you. Send it to us and we will handle your application as soon as possible. Decisions are given in writing.


Your application must be submitted with the current employer or study certificate. The certificate must include the number of working or study days per week, employment period and form of employment. If it is a practical period, it must be certified with the certificate of the extent, length and location of the internship.

 

 pdf Färdtjänst - monthly pass regarding work

 pdf Färdtjänst - monthly pass regarding studies

 

Send the application to: 


Region Örebro län
Färdtjänstenheten
Box 1613
701 16 Örebro

Patient transport

Patient transport

If you receive written notification of a medical appointment with Region Örebro County (the regional authority), you can travel to and from your appointment on regional and local buses free of charge.

 

You travel free of charge to and from the appointment by public transport. Use your notification letter as a bus ticket. Show the letter to the bus driver and you will be given a Care Ticket, which together with the letter forms a valid travel pass. After your medical appointment you need to ask for a receipt, which together with the Care Ticket forms the travel pass for the journey home. 

 

If you have paid for your bus journey yourself and would like a refund, complete Region Örebro County’s form for patient transport refunds. If you travel by train and pay for the journey yourself, you are entitled to a refund for patient transport from Region Örebro County.

 

Further information and the application form for patient transport refunds can be found on the Region Örebro County website.

 

Bus routes adapted for patient transport

We have some regional buses that have been adapted more for patient transport. The following Örebro routes stop at the entrances to Örebro University Hospital:

 

  • Karlskoga-Örebro (adapted route and not route 500)
  • Route 708 Askersund-Örebro 
  • Route 709 Hallsberg-Kumla-Örebro
  • Route 594 Laxå-Karlskoga

These routes need to be booked in advance by contacting the Order Center.

 

Travelling by patient transport vehicles

If you use transportation services or have a medical need for a mode of transport other than regular public transport, you may travel by patient transport vehicle or a service route.

 

Our patient transport vehicles and service routes are specially adapted for people with additional requirements regarding accessibility, assistance and space. Bookings for patient transport and patient transport vehicles must be made via the Order Center by 18:00 on the standard weekday before the day you need to travel.