Contact us
If you have any questions, thoughts, comments or need help - Contact us!
-
Our tickets and prices
-
Our usual ticketsWe offer several different types of tickets. Which one suits you depends on how often and where you travel.
-
Our school ticketsWe offer tickets for primary school, high school, and internship activities.
-
Ticket Guide - An assistance for choosing the right one.We assist you in choosing the right ticket based on your travel patterns.
-
Find information about pricesOur season tickets have fixed prices, as do several of our single tickets.
-
Price groupsOur tickets have different price groups. We have young person 7-19 years, student 20+, adult 20+, senior 70+ and family.
-
Travel to and from health careIf you live in Örebro County, you travel free of charge by public transport to and from a health care facility with a Care Ticket (Vårdbiljett).
-
-
Buy and scan ticket
-
App – simple and convenientOur app makes your journey smoother. It is free to download and allows you to easily and quickly search for trips, find timetables, and purchase tickets.
-
Webshop – load your Travel Card onlineIn our webshop you can load your Travel Card with Season Tickets and Travel Credit. When you register your Travel Card you also receive a Lost Card Guarantee.
-
Travel Card – an easier way to travelWhen you travel with us you can use a Travel Card (Resekort). You can load your Travel card with season tickets, Travel credit (reskassa) and electronic single tickets.
-
Travel credit - ReskassaTravel funds mean that you load an amount onto your travel card and use it by purchasing tickets.
-
Finding your nearest sales agentWe have several sales agents in Örebro County. At our sales agents you can buy tickets and receive answers to your questions.
-
Buy tickets on board or at stationYou can buy several tickets on board our buses. What you can buy on board depends on which of our buses you want to travel with.
-
Scan your ticketYou do this on board the bus or at the platform when travelling by train.
-
- Business - Travel with us
-
Ticket inspection and surcharges
-
Ticket inspectionsTickets are checked by the bus driver. We also have ticket inspectors who carry out special ticket inspections.
-
Surcharge - TilläggsavgiftIf you do not have a valid travel pass during a ticket inspection, the ticket inspector may impose a surcharge, in accordance with Swedish law (1977:67).
-
Challenging a surchargeIf you have received a surcharge that you think is incorrect, you can dispute it. You can do that right here on the site.
-
-
Collaborations
-
Collaborations across the county borderWe co-operate with neighbouring counties when it comes to tickets across county borders.
-
Train ticket on a bus, bus ticket on a trainWe work with different rail companies so that their tickets are valid on our buses. Our tickets for buses are in many cases also valid on trains.
-
-
Changes in traffic
-
New route network in ÖrebroOn December 15, there will be a new route network in Örebro. Faster, easier and more efficient!
-
Changes in our bus serviceThere can be both planned and unplanned traffic changes for our buses. We inform about planned changes in several ways.
-
Timetables on public holidaysOn holidays, we may need to make changes to our timetables, but not on school holidays.
-
Bus that does not stopA bus may pass a stop without stopping. This can be due to several different reasons.
-
-
Timetables and maps
-
Different ways of finding out bus timesThere are different ways of finding out the bus times. We recommend using our Journey Planner here on our website or on our app.
-
Find train departures within Örebro CountyWe show departure for trains both here on the website and in our app. You can find the departures by searching for your trip.
-
Maps of routes and bus stopsThere are several ways to see a route on a map. You can use the Journey Planner here on the website, on our app, or on the page for the route or bus stop.
-
Map on our websiteWe have a map function on our website. Via it you can find information to help you with your trip and with your ticket.
-
How to read a timetableIf you are doubtful about how to read our timetable, here is an explanation.
-
-
Bus stops
-
Find your bus stopYou can find your stop in several different ways here on the website. This applies both if you know the name of the stop or need to find out.
-
Different kinds of bus stopsIn Örebro County, there are approximately 1,500 bus stops and 2,500 bus stop points.
-
Accessibility at bus stopsWe have some minimum requirements for accessibility when we rebuild a bus stop or build new stops.
-
-
Travel with our traffic
-
Citylinjen in ÖrebroCitylinjen is the artery of Örebro's city bus network and includes routes 1 and 2.
-
Local Service in Örebro länYou can travel with Local Service (Närtrafik) between a residential address and the nearest designated Local Service stop (Närtrafikhållplats).
-
Flex traffic in KarlskogaFlex traffic offers a small, convenient bus for everyone.
-
Airport bus to Örebro Airport.We do not operate any direct traffic to the airport, but you can still get there by bus.
-
-
Once on board
-
Luggage and petsYou can bring luggage and pets aboard our buses free of charge, but there are some rules to follow when traveling with us.
-
Rules for everyone’s comfortWe want you and all our travellers to enjoy when you travel with us. Therefore, we have certain rules for you to follow.
-
Prams/buggies and safety on the busYou can bring your pram/buggy on board our buses free of charge. If there is a belt, it must be used.
-
Wheelchair and walkerYou can bring a wheelchair or a walker on board our buses free of charge.
-
Bicycles and electric scootersYou can take your bicycle on some of our regional buses and electric scooter on all buses. There are also good parking facilities at larger bus stops where you can leave your bike and then travel by bus.
-
Wifi on the busWe offer free Wifi on two of our bus routes. You simply connect and start surfing.
-
On-board accessibilityBuses without steps, specially trained drivers and better information. We are trying to adapt our buses and services to ensure that they can be used by everyone.
-
-
Transport Service - Färdtjänst
-
Apply for Transportation Service - FärdtjänstYou can apply for the Transportation Service for the elderly and disabled (Färdtjänst) if you find it difficult to walk or travel on your own due to an illness or disability.
-
Book, change and cancel a Transportation ServiceYou need to book your Transportation Service journey. You can do this either via our Order Centre, via our app or web service.
-
Practical details for the tripHere you will find information about the practical details of a Transportation Service journey.
-
Price and paymentHere you will find price information and how to pay for your Transportation Service trip.
-
-
Nationwide - Riksfärdtjänst
-
Apply for and book Nationwide Transportation ServiceWith Nationwide Transportation Service (Riksfärdtjänst) you can travel outside Örebro County. You need to apply before each trip.
-
Practical details for the tripHere you will find information about the practical details of a Nationwide Transportation service trip.
-
Price and paymentHere you will find price information and how to pay for your Nationwide Transportation service journey.
-
-
Patient Transport
-
Service Travel with special vehiclesYou who are registered in Örebro County have the right to use the Patient Transport with a service travel vehicle if there are medical reasons or if you have a permit for Transportation Service (Färdtjänst).
-
Patient Travel with own carYou who have received a certificate for Patient Travel with a service travel vehicle can instead travel with your own car. You will receive compensation afterwards.
-
Travel by public transport to and from a health care facilityYou can travel to and from health care with your own car or public transport. If you travel by public transport, you can travel by calling or you will be reimbursed for the trip afterwards.
-
- Serviceresan - Our app
-
Contact details
-
Customer Service contact informationWe help you with questions about buses, tickets and other things about your journey by public transport within Örebro county.
-
Order centre contact informationThe Order centre receives and co-plans all bookings for Service Travel (Serviceresor). You can contact us if you have questions about your booking or journey.
-
Transportation Service Unit contact informationIf you have questions regarding the application for a Transportation Service, a National Transportation Service or if you have questions about a monthly card for a Transportation Service, please contact our Transportation Service unit.
-
Patient transport unit contact informationIf you have questions regarding the Patient transport (Sjukresa), you are welcome to contact our Patient Transport Unit (sjukreseenheten).
-
Bus and train companies contact informationThe bus and train traffic in the county is run by various traffic operators. They drive our traffic for us and provide both vehicles and staff.
-
Advertising on bus and bus stopWe offer advertising on buses and bus stops.
-
-
Travel Guarantee
-
Travel Guarantee terms and conditionsIf there is a risk that you will be more than 20 minutes late, during a planned journey with our buses or trains, you can apply for delay compensation.
-
Travel Guarantee onlinePlease contact us as soon as possible after the event in order for us to best handle your case.
-
-
Faulty or lost ticket
-
Repurchase of a ticketIf for some reason, you are no longer able to travel on our buses, we can refund your ticket depending on your situation.
-
Lost Travelcard or ticketWe replace most lost Travel cards and tickets. How you go about getting a replacement ticket depends on which ticket you lost.
-
Faulty Travel CardWe replace a broken Travel Card with a new equivalent. You can submit the Travel Card to the bus driver, a sales agent or our Customer Service.
-
-
Items left on board
-
Items left on board the busIf you forget something on one of our buses, please contact the bus company directly.
-
Items left in a Service vehicleIf you have forgotten something in one of our Service vehicles, you can contact us.
-
Lost and found for trainsIf you have lost something on a train within the region, contact the transport operator.
-
-
Opinion on your journey
-
Opinion on your journey with usIf you have feedback about your journey on our buses, we would love to hear it. You can also share your thoughts on matters such as route lines or a stop.
-
Report a damage on bus stopIf a bus stop is damaged in any way, we would like to know about it.
-
Report an issue with accessibilityIf you find errors or flaws in accessibility, please let us know!
-
-
Terms of purchase and travel
-
Länstrafiken's general travel terms and conditionsBy traveling with us, you accept our General Travel Terms. Read these before boarding.
-
Purchase terms and conditions for our webshopBy making a purchase in our webshop, you agree to our terms of purchase for the webshop. Read the terms and conditions before completing the purchase.
-
User and purchase terms and conditions for our appBy making purchases in our app, you agree to our terms of purchase for the app. Read the terms and conditions before completing the purchase.
-
User and purchase terms and conditions for Local Service (Närtrafik)By traveling with our Local Service (Närtrafik), you accept our user and purchase terms and conditions. Read these before boarding.
-