Repurchase of a ticket

We can refund the full value of unused season tickets and unused Travel Credit (reskassa) within 7 days of buying the ticket. This applies to season tickets valid 30 days and 30 days Off-Peak.

This means that we do not repurchase season tickets with a time validity of Flex 10/40 or 24 hours.

If you have activated your season ticket and want a refund within 7 days, we will refund as Travel Credit. This applies to tickets with a validity of 30 days or 30 days Off-Peak. 

The amount due is calculated depending of the number of days since you activated the ticket.

We refund to travel fund as follows:

• First day of validity: You get back 80 percent of the ticket price
• Day two: 60 percent
• Day three: 50 percent
• Day four: 40 percent
• Day five: 30 percent
• Day six: 20 percent
• Day seven: 10 percent
• After day seven: No refund

We do not reimburse season tickets with a validity of 24 hours or Flex 10/40. These are activated immediately upon purchase and fall under the same principle as single tickets. If you have not been able to complete your trip or have been delayed, you can instead receive compensation via our delay compensation. Here you will find more information about our Travel Guarantee.

We do not refund single tickets or tickets deemed to be of the same value as single tickets.

If you were unable to make your journey or were delayed, you may be able to apply for our Travel Guarantee. 

Apply for Travel Guarantee

If your Travel Card hasn't been used at all, we'll refund the card fee of SEK 30. For a Travel Card to be counted as unused the following applies:

• no recorded journeys,
• A season ticket should not have started
• Travel Credit should be untouched

If a Travel Card is used, the card fee will not be refunded.

At times, changes in our bus routes might affect your ability to travel with us. If you can no longer use public transport because of such a change, we approve refunds. We will reimburse the portion of your ticket price for the time after the change.

You can get a refund if you have fewer travel options after our change, but still have access to public transport. We will refund the part of your ticket price for the time after the change.

This policy is for both season tickets and Travel Credit.

If you are unable to travel due to being sick, you can get a refund for some of your season ticket. This also applies to similar situations than being sick.

We will refund the remaining part of the ticket price from the time you became sick. You will need to provide a written certificate of your sick leave or similar circumstances for us to process the refund.