The handling of personal data

Länstrafiken processes all personal data in accordance with the EU General Data Protection Regulation (GDPR). Personal data is an item of information that can identify, directly or indirectly, a physical person (data subject). It could, for example, be a name, civic registration number or address.

 

How does Länstrafiken use your personal data?

 

Staff at Länstrafiken and the Länstrafiken Data Processors use your personal data to improve service provision. The data could also be used by carefully selected partners for marketing and statistical purposes. We never give away or sell personal data to a third party. Länstrafiken only uses personal data to improve its services and the traveller’s journey with Länstrafiken.

 

Länstrafiken is bound by the public access to official documents principle, which means that certain documents are in the public domain. These are documents that Länstrafiken must make available if a person requests them. Before public documents are handed over, a confidentiality review is conducted in accordance with the Public Access to Information and Secrecy Act. This is handled by Region Örebro County and further information is available here.

 

How does Länstrafiken collect personal data?

Länstrafiken collects personal data in different contexts, and the data is then processed in a range of ways depending on the situation in which it is collected and the reason for collecting it. Personal data is also processed with the support of different regulations, as the data is used for a variety of purposes.

 

Länstrafiken gains access to information about you in various ways when you travel by public transport or when you make use of Länstrafiken’s services in some other manner. We can also receive data from a third party, such as a municipal authority, or if you take up various offers or participate in competitions and similar activities. By using our services, you consent to Länstrafiken processing your personal data in accordance with the purpose of the service.

 

We collect items of personal data via Länstrafiken’s website, apps and other channels. Below is a list of the services through which we collect personal data and details of how this data is used.

 

Saving personal data

Personal data is saved for different lengths of time depending on the type of personal data and the legal basis on which the data was collected. Länstrafiken, which is part of Region Örebro County, complies with the Region Örebro County erasure plans passed by the Regional Council. These plans govern how long various items of data may be saved.

 

Länstrafiken carries out erasure and clearance of personal data on a regular basis. Länstrafiken’s principal starting point is that as soon as an item of personal data is no longer necessary, it is erased.

 

You are entitled at any time to request details of which items of personal data we have saved about you. Further information about this right and the procedure you need to follow is available on the Region Örebro County website.

 

Further information about how Länstrafiken works with personal data

Further information about the processing of personal data can be found on the Region Örebro County website. You can find this information via this link. You should also contact Region Örebro County if you have any questions regarding the processing of personal data and the work related to this processing.

Personal data in the webshop and app

We collect personal data via the webshop to make it possible for you to purchase a ticket, to secure a lost ticket guarantee, to provide you with an overview of how you have used your ticket, and to obtain statistics to improve our customer service level. The personal data items we collect are name, email address, postal address, purchasing statistics and travel statistics. In certain cases, we collect gender details as well as a telephone number and civic registration number. We also collect personal data in conjunction with your payment, but this personal information is handled by NETS.

 

Personal data in the Länstrafiken app

Collection of personal data takes place when you use the Länstrafiken Örebro app. Processing of personal data in the app is necessary to maintain all its functions. When you consent to processing, an agreement comes into effect that constitutes the legal basis for our processing of personal data.

The following personal data items can be processed in the app: email address, telephone number, search, purchase and travel history, first name and surname, payment information and booking information.

 

Personal data is processed to support the following app functions:

  • Purchase of a ticket
  • Creation of a user account
  • Distribution of messages and notifications about possible traffic changes or disruptions
  • Distribution of messages and notifications about timetable updates or other relevant information about Länstrafiken’s services

 

Personal data collected in the app is also used to:

  • Handle claims, locate faults, and provide support
  • Check ticket validity
  • Compile statistics with the aim of developing our services
  • Offer the opportunity to participate in voluntary market surveys as well as competitions and campaigns
  • Make analyses to provide you with relevant offers
  • Counteract misuse of the app
Personal data via forms

One this website, we have forms where we collect personal information. What personal data is collected and how these are used depends on the form you fill in.

 

Personal data when subscribing to our newsletters

When you begin subscribing to our newsletter, you consent to us processing your personal data. The personal data items we collect are name and email address. We do so in order to send a newsletter to you containing information about our services, offers, campaigns and other matters that could be of benefit to you when you travel with Länstrafiken. We also use personal data to compile statistics to improve the service.

 

Personal data through our Travel Guarantee

By submitting a claim for delay compensation, you consent to us processing your personal data. The personal data items we collect are name, email address, postal address and in certain cases telephone number. We may also need further personal data depending on your preferred method of payment.

 

We use personal data to pay compensation, inform you about decisions, and as part of statistical data collation to improve our bus transport and other services.

 

Personal data when ordering a Company Card

By ordering a Company Card, you consent to us processing your personal data. The personal data items we collect are name, email address and in certain cases telephone number. We use the personal data to get in touch with you in your capacity as the contact person for the company that has ordered a Company Card and not in your private capacity. We will use your personal data for contact purposes in matters relating to the Company Card, to provide key details relating to the Company Card, to present different offers, and to inform you about service improvements. It is also used for statistical purposes to help improve our service provision.

 

Personal data when ordering a personal timetable

When you order a personal timetable, you consent to us processing your personal data. The personal data items we collect are name, email address or postal address. The reason for collecting personal data is to be able to send out a personal timetable in the manner you have requested and for statistical purposes.

Personal data on customer cases and forms

A customer can contact us in many different ways. For example, by phone, social media, events, email, in our customer forum, forms on the website or by contacting our Customer center. Länstrafiken can in some cases collect personal information such as name, email address, phone number and address. We do this, for example, to give you feedback on matters. Personal data is stored in our case management system, which is regularly cleaned.

 

Personal data in our Customer forum

To be able to publish an article in our customer forum, you need to create a user. By doing so, you consent to us processing your personal data. The personal data items we collect are name and email address. We use the personal data to contact you when we have received a response through the forum and for statistical purposes to improve the service.

 

Your personal data will be saved for one year from the date of publication. After that, the post is anonymized, which means that the post remains, but your personal information is removed.

 

Personal data via forms

In certain cases we collect personal data via forms. This could be a form used in connection with an autogiro application, as well as matters related to the Service Travel and other similar services. These are handled in different ways depending on which form is used. Personal data is collected to make it possible for you to use each service and the service in question is stated on the individual forms. By submitting the form, you consent to the manner in which we process your personal data.

Personal data at a ticket inspection

By utilising our services and travelling on our buses, you approve our General Terms and Conditions of Travel. Our inspection procedures could in certain instances result in the collection of personal data. This takes place if you fail to comply with the terms and conditions related to the issuing of a ticket used for travel. The personal data items collected are name, age, postal address and in certain cases contact details, such as email address and/or telephone number. This personal data is used for processing claims via a Länstrafiken partner.

 

Personal data when challenging a surcharge

By filing a claim in respect of a supplementary charge, you consent to us processing your personal data. The personal data items we collect are name, postal address and email address. We use your personal data to investigate the matter and for statistical purposes.

Personal data when using Wifi

We can in certain instances collect items of personal data when you use the Internet system on board one of our buses. The data items in question are email address and information regarding the device used. This information is used not only to provide the service but also to improve the service through the use of statistics.