Länstrafiken’s general travel terms and conditions

1. Purpose and scope of the travel terms and conditions

1.1 These rules apply to all bus and train journeys within Örebro County and to journeys across county borders using travel passes issued and approved by Region Örebro County (Länstrafiken). The travel terms and conditions regulate the issues that may arise between Länstrafiken and its customers in connection with journeys managed by Länstrafiken. ‘Länstrafiken’ refers to Region Örebro County and the companies that Region Örebro County has commissioned to carry out transport services.

 

1.2 By using Länstrafiken tickets or other travel passes issued or approved by Länstrafiken, you enter into a binding agreement to travel in accordance with these travel terms and conditions.

 

2. Bus routes and timetables

2.1 Länstrafiken establishes bus routes, timetables and prices. Länstrafiken has the right to change these and changes are communicated primarily in Länstrafiken's own channels, focusing on the website (www.lanstrafiken.se).

 

2.2 Individual trips or routes in the timetable may be cancelled due to circumstances beyond Länstrafiken’s control. 
Compensation is paid in accordance with 9. Travel Guarantee.

 

3. Travel passes

Buying tickets and Travel card

3.1 Travel passes can be bought on buses, at the Länstrafiken Customer Center, from sales agents, via app, ticket machines on platforms or online at www.lanstrafiken.se.

 

3.2 All sales on board buses are cash free, although there may be some exceptions.

 

Valid travel pass

3.3 The passenger travels for a fee in accordance with the applicable fare.

 

3.4 The passenger is responsible for making sure he/she has a valid travel pass before boarding the bus or train, and for being able to present a valid travel pass at any time.

 

3.5 When travelling by train with a travel pass, the passenger must touch in with the pass by holding it against the ticket reader on the platform.

 

3.6 The passenger is obliged to temporarily hand over his/her travel pass to the driver, on-board staff or ticket inspector if requested for inspection. If the travel pass is on a passenger’s mobile phone, he/she is obliged to temporarily hand over their mobile phone to the driver, on-board staff or ticket inspector if requested for inspection.

 

3.7 A valid travel pass is confirmation of an agreement between Länstrafiken and the passenger, which includes these travel terms and conditions.

 

Price categories

3.8 Children aged 0-6 travel free of charge when accompanied by a paying passenger. Each paying passenger may have up to two children travelling with them free of charge. A Young Person fare applies for the third child on and for children not accompanied by a paying passenger. Children aged under 7 should not travel unaccompanied for safety reasons. Passengers aged 7-19 pay the pay the Young Person fare. Adult fares apply from the age of 20.

 

3.9 ID must be produced if there are doubts about a passenger’s age, otherwise the fare for the closest higher price category will be charged.

 

Validity

3.10 The period of validity for tickets varies depending on the length of the journey and in which geographical area the journey takes place.

 

3.11 The travel pass is valid for journeys within the travel pass’s stated zones, areas and period of validity.

 

4. Refunds

4.1 Passengers are responsible for lost travel passes. Travelcards damaged due to technical faults are replaced free of charge.

 

4.2 Refunds cannot be issued for single tickets (all types).

 

4.3 Unused travel passes, excluding single tickets, can be refunded within one week of their sale, in which case the full value of the travel pass is refunded.

 

4.4 Unused travel passes that are more than one week old and used travel passes, with or without a receipt, are only refunded as vouchers or travel credit. If a passenger wants a cash refund for a season ticket that has already begun, he/she must provide written proof of e.g. unemployment, sick leave, change of address or similar.

 

4.5 Vouchers or travel credit can be used as payment or partial payment when buying Länstrafiken travel passes. They can be redeemed at Länstrafiken Customer Center and Länstrafiken sales agents. Vouchers cannot be exchanged for cash. The vouchers are valid for one year from the date of printing unless stated otherwise.

 

4.6 Tickets can only be refunded at Länstrafiken Customer Center.

 

4.7 Special terms apply for travel passes bought online or by direct debit (autogiro).

 

5. Ticket inspections and surcharges

5.1 Passengers must show a valid travel pass during inspections.

 

5.2 Abuse of travel passes is punishable by law and may lead to the travel pass being withdrawn or confiscated.

 

5.3 Anyone who fails to show a valid travel pass during an inspection must, in accordance with the act on supplementary charges in public passenger transport (SFS 1977:67), pay an inspection fee.

 

6. General rules for travelling

Getting on and off the bus

6.1 Passenger travel is always subject to space being available. Note that this also applies to passengers who travel with e.g. prams/buggies, walking frames, wheelchairs or animals where there are special restrictions for reasons of space.

 

6.2 Buses in regular services only stop when a passenger standing at the bus stop clearly indicates that he/she wants to board, or when a passenger on board presses the ‘STOP’ button in plenty of time to show that they want to get off.

 

6.3 A bus that has begun to drive away or left the bus stop cannot let passengers get on or off for safety reasons.

 

6.4 When more than one bus stops at a bus stop at the same time, the second bus will not stop again.

 

Luggage

6.5 Luggage that you can carry yourself is not subject to a charge. Your luggage must not obstruct other passengers, take up seats, block emergency exits, obscure the driver’s view, obstruct the driver or affect on-board safety in any other way.

 

6.6 You may not bring on board luggage that could be disruptive or annoying to others.

 

6.7 Luggage that is inflammable, explosive or dangerous in some other way is not permitted.

 

Bicycles

6.8 Conventional two-wheel bicycles can be taken onto regional buses subject to space being available. Bicycles must be positioned according to the driver’s instructions and the passenger must hang and secure the bicycle and take it down him/herself.

 

6.9 Passengers cannot be given confirmation in advance that there will be space for his/her bicycle. There is no guarantee that a passenger will be able to bring their bicycle on board.

 

6.10 Passengers bring their bicycles on board at their own risk.

 

Prams/buggies and walking frames

6.11 Prams/buggies and walking frames can be taken on board free of charge subject to space being available. They must be put in the designated area. Prams/buggies share the same area as walking frames and wheelchairs. The area is filled until it is full without any category taking precedence over the other. Prams/buggies and walking frames may not be positioned so that they obstruct passengers or block emergency exits.

 

6.12 Passengers with prams/buggies or walking frames are responsible for the pram/buggy or walking frame and its safety. Prams/buggies and walking frames must have their brakes applied during the journey. Securing devices for prams/buggies and walking frames must be used where available. For your child’s safety, he/she must not be left in the pram/buggy during the journey.

 

6.13 Passengers with prams/buggies or walking frames pay the standard fare.

 

Dogs, cats and small pets

6.15 Dogs, cats and other small pets may be taken on board free of charge providing they do not cause trouble for fellow passengers.

 

6.16 The animals must be on a lead or in a cage.

 

6.17 Passengers with animals are responsible for their pets and risk being turned away if the animal disturbs fellow passengers or staff.

 

6.18 Furred animals must be placed in the designated area.

 

Seat belt

6.19 If there is a seat belt where you are sitting, you are obliged by law to use it.

 

Public order

6.20 Passengers are obliged to follow the rules set out in the Swedish Public Order Act (SFS 1993:1617) and our rules set out in point 6.21, along with requests from drivers and other on-board staff.

 

6.21 In addition to the rules in the Public Order Act, passengers are not allowed to smoke, ride inlines, roller-skates or skateboards, or put their feet on the seats or other furniture. Passengers may eat on the bus provided they do not make a mess, leave litter or disturb fellow passengers.

 

6.22 Anyone who fails to obey these rules risks being turned away and therefore loses their right to transportation and any refund.

 

Responsibility for luggage and animals, etc.

6.23 Passengers must watch over their own luggage, prams/buggies, wheelchairs, walking frames, pets and other items.

 

6.24 Passengers are responsible for the luggage they bring on board. Passengers are also responsible for any damage or injuries that their luggage may cause to the bus, staff, fellow passengers or their property.

 

6.25 In the event that Länstrafiken is liable to pay compensation to another passenger or third party for damage caused by luggage on board in accordance with 6.23, the passenger who brought the luggage on board is liable to pay.

 

Lost and found

6.26 Items found by passengers must be handed in to on-board staff without demanding compensation.

 

6.27 If you have left something on a vehicle, Länstrafiken Customer Service (0771-55 30 00 or www.lanstrafiken.se) can help you get in contact with the right lost and found department.

 

6.28 All lost items are kept for 3 months.

 

7. Special services for passengers with disabilities

7.1 Passengers with disabilities can, if required, be assisted by on-board staff in getting on and off and in paying for the journey.

 

7.2 Wheelchairs, walking frames and similar technical aids may be brought on board free of charge, subject to space being available. We accept wheelchairs with the following maximum dimensions: Total length: 1,200 mm, Total width (at widest point): 700 mm, Weight: 300 kg (chair + passenger) in accordance with Swedish Public Transport Association recommendations.

 

7.3 The passenger must remain seated in the wheelchair during the journey. The wheelchair must be placed in the designated area and the brake applied. In buses with special back supports, the wheelchair must be positioned so that it is rear facing. Securing devices for wheelchairs, walking frames or other technical aids must be used where available.

 

8. Information on traffic disruptions

8.1 In the event of major serious service disruptions, Länstrafiken provides information to the transport editorial team at P4 Radio Örebro. Traffic reports are generally broadcast weekdays 06:00-18:00 during the news.

 

8.2 Information about planned changes to services that are not shown in the timetable are posted on our website www.lanstrafiken.se, on notices in passenger shelters and on electronic signs.

 

9. Travel Guarantee

9.1 If delays to bus services or shortcomings in our information mean that a passenger arrives more than 20 minutes late, he/she can claim compensation through our Travel Guarantee (Law 2015:953). A brochure and form, which can be collected from a sales agent, our Customer Center or downloaded from our website www.lanstrafiken.se. It is also possible to contact Customer Service directly for assistance with the compensation.

 

9.2 Contact with Customer Service regarding late payment shall be taken as soon as possible and within 3 months from the date of the event.

 

9.2 Detailed information about Länstrafiken’s Travel Guarantee can be found att www.lanstrafiken.se.

 

10. Personal injury and damage to property

10.1 Responsibility for personal injury and some damage to property arising during bus services is regulated in the Swedish Motor Traffic Damage Act.

 

11. Complaints

11.1 If you have claims or complaints based on the delay or any other part of Länstrafik's general travel terms, please contact Länstrafikens Customer Service. Contact information is available at www.lanstrafiken.se. We want your claim or your complaint as soon as possible, but no later than 3 months after the event.