Customer Service - Contact details and opening hours

Our Customer Service is happy to help with answers to your questions, handy tips and other matters. There are several ways of contacting our Customer Service. Our opening hours vary slightly depending on how you choose to contact us.

 

Customer Forum

Answers to most questions about our services and operations can be found in our Customer Forum. Search for an answer or ask your own question. You can also have your matter dealt with directly in the forum. We are available to help you via the forum weekdays 08:00-16:00 (excluding public holidays) and we will deal with your matter as soon as we can.

Most of the answers in the forum are written in Swedish, but feel free to ask your question in English and we will help you.

 

Customer Center

Visit our Customer Center at Örebro Travel Center to buy and top-up Travelcards, single tickets and for other assistance. Feel free to ask questions and share your views. We are also happy to help you find the best journey for you. This is also where to come for information or complaints.

 

Opening hours:
Monday – Friday 07:00-20:00
Saturday – Sunday 10:00-17:00

 

Customer Service

Phone: 0771-55 30 00
Monday – Friday 07:00-20:00
Saturday – Sunday 08:00-20:00

 

Email: lt.orebro@lanstrafiken.se

 

Emails are answered weekdays 08:00-16:00 (excluding public holidays). We will deal with your matter as soon as we can.

Customer Service opening hours on public holidays

Our Customer Service may have different opening hours on public holidays. Here is a list of Swedish public holidays and the opening hours for our Customer Service phone line and our Customer Center. Changes may be made to our opening hours around public holidays, so please recheck them before visiting us. 

 

Opening hours for public holidays in 2018
Date Public holiday Day of week Customer Service opening hours (phone) Customer Center opening hours Customer service on Facebook, Twitter and forum
1 Jan New Year’s Day Monday 08.00 - 20.00 10.00 – 17.00 Closed
5 Jan Twelfth Night Friday 07.00 - 20.00 07.00 - 20.00 08.00 - 16.00
6 Jan Epiphany Saturday 08.00 - 20.00 10.00 – 17.00 Closed
29 March Maundy Thursday Thursday 07.00 - 20.00 07.00 - 20.00 08.00 - 16.00
30 March Good Friday Friday 08.00 - 20.00 10.00 – 17.00 Closed
31 March Easter Saturday Saturday 08.00 - 20.00 10.00 – 17.00 Closed
1 April Easter Sunday Sunday 08.00 - 20.00 10.00 – 17.00 Closed
2 April Easter Monday Monday 08.00 - 20.00 10.00 – 17.00 Closed
30 April Walpurgis Night Monday 07.00 - 20.00 07.00 - 20.00 08.00 - 16.00
1 May May Day Tuesday 08.00 - 20.00 10.00 – 17.00 Closed
10 May Ascension Day Thursday 08.00 - 20.00 10.00 - 17.00 Closed
19 May Whitsun Eve Saturday 08.00 - 20.00 10.00 – 17.00 Closed
20 May Whitsun Sunday 08.00 - 20.00 10.00 – 17.00 Closed
6 June Sweden’s National Day Wednesday 08.00 - 20.00 10.00 – 17.00 Closed
22 June Midsummer’s Eve Friday 08.00 - 20.00 10.00 – 17.00 Closed
23 June Midsummer’s Day Saturday 08.00 - 20.00 10.00 – 17.00 Closed
3 Nov All Saints’ Day Saturday 08.00 - 20.00 10.00 – 17.00 Closed
24 Dec Christmas Eve Monday 08.00 - 14.00 10.00 - 14.00 Closed
25 Dec Christmas Day Tuesday 08.00 - 20.00 10.00 – 17.00 Closed
26 Dec Boxing Day Wednesday 08.00 - 20.00 10.00 – 17.00 Closed
31 Dec New Year’s Eve Monday 08.00 - 20.00 10.00 – 17.00

Closed